It was quickly realised however that the valuable lessons and principals learnt from managing large crowds at site could be applied in other arenas and venues. Consequently agency began to expand its business to those areas where large crowds came together for the purposes of watching sport or entertainment, and where customer safety was the primary consideration.
But we also recognize that diversity exists between the various audience profiles. Consequently, we place great emphasis on the interpersonal skills of our staff to ensure that they are able to deliver the highest standards of customer care and service within our varying environments.
The provision of highly trained, accredited and licensed safety and security personnel to the sports, leisure and entertainment industry still remains the ‘core’ business of the group through agency. However, that company has now grown from its original mission statement through the incorporation of Controlled Guarding Solutions to include the guarding of sports, leisure and ancillary facilities (including key holding services), and Controlled Training Solutions, providing recognized training and accredited qualifications.