Facility management has the most influence on crowd safety and on the activities of promoters and entertainers. No matter how a contract between a facility and promoter is written, local facility management must acknowledge and accept its obligation for the safety of the community that it serves. Facility management has primary responsibility for assuring safe conditions in compliance with applicable statutes and reasonable standards. That responsibility also requires cooperative efforts with law enforcement and other event managers. But that cooperation should not relieve facility management of its accountability for providing resources for safe and successful events. Of course law enforcement officials can take over direction and control in emergencies, but that should not dilute management responsibility for taking all reasonable steps to assure that emergencies don't happen.
The establishment of house rules and the strict enforcement of those rules and local laws determine how the patrons, promoters, and the entertainers will behave.
Many facilities train their crowd management personnel and provide orientation manuals for staff and security. These manuals describe audience characteristics, problem areas, staff functions, house rules, and emergency plans and facility layouts. They deal will types and levels of security and familiarize personnel with management objectives. The use of such manuals underscores the notion that the best crowd management results are obtained when there is active cooperation between facility management and personnel, promoters, and public agencies.