Providing an accommodating atmosphere that doesn't compromise safety is the biggest challenge that hotels face. It is very important to have a proper safety and security system in place to protect staff, guests and physical resources and assets such as equipment, appliances, buildings, and gardens of the hotel and also the belongings of the guest. That’s why it is important to take precautionary measures and continually evaluate security programs. Important safety and security measures necessary in hotels:
Security Cameras: Security cameras with digital technology, intelligent access central system, software interface with CCTV for matching undesirable visitors and criminals, along with metal detectors, and spy cameras and use of biometric readers like hand key reader or face recognition system etc.
Key Card Locks and Security Guards: Guest room locking systems should include punch and magnetic key cards which have locks with flash memory and other functions. Trained security guards working 24-hours every day to provide the best in safety and security for the guests.
Fire Alarms: Smoke detectors and fire alarms in each guest room and throughout the entire complex that is monitored 24 hours a day, 7 days per week that pinpoints the exact point of the alarm allowing security staff to respond immediately to the area of any alarm condition.
Patrol Public Areas: Closed-circuit TV cameras with recording systems are essential for securing such busy public spaces as bars, docks, lounges, and parking lots. Active monitoring of the camera images by staff and proper lighting reduces the opportunities for crimes.Offering a security concierge to escort guests also minimizes the risk of non-assaultive crimes, such as luggage thefts.
Train Staff: Hotel security is only as good as the level of training given to staff, who serves as management's eyes and ears. Management should empower staff to take responsibility in addressing unusual behavior that occurs on hotel property, without jeopardizing their own safety.