Good customer service is an important part of the job. A security guard is often the face of an institution’s brand. They can be the first and last face a customer sees. Offering good customer service will enhance the reputation of the company. Few tips on how security guards can improve the customer experience:-
Greet Clients with a Smile - A nice, warm smile along with “Hello,” and the Client’s name is a nice start to providing great customer service. It’s said that people absolutely love the sound of their names; with that said, do your best to greet clients by name. If you are not on a first name basis yet, refer to them by their last names or simply “sir” or “ma’am.”
Good Communication Skills - Every security operative needs to communicate effectively whether they deal with the employees of a business or its customers. First and foremost be polite and respectful. Eye contact, hand gestures and tone all play a role in how someone will translate what you say to them.
Get to Know People - Learn the names of employees and customers, it can provide a number of benefits. If you work in an office block, knowing employee’s names will help you build professional relationships with them, make them easier to look up in the business’ phone and email directories and to physically locate employees when necessary.
Make Small Talk - In addition to remembering the names of employees and regular customers, keep a mental note of what you’ve talked about. If it is appropriate, it can be used at a later time as a conversation starter.
Find Solutions to Client’s Issues - If the client has expressed to you that there’s a problem or concern, let the client know that you will go above and beyond to provide a solution. Don’t just say it, really try to find a solution to their problem. As a security guard, your main priority is to protect people, property and information.